Buying Travel Insurance
The easiest way to make sure you’re covered for the countries you’re planning on travelling to is to select them all when you purchase your travel insurance with us. But if you’ve already started travelling and are considering a side trip to a country other than those you specified, there are a few things you should know. For more information check out our article - Am I covered for countries other than the ones I list on my policy?
Cancellation cover can provide a benefit for the value of unused, non-refundable expenses that you’ve already paid for, such as an activity or accommodation, if your activity or accommodation is cancelled due to an insured event.
- We will not pay for any non-refundable costs for anyone not named on your policy.
- We will not pay more than the cancellation limit amount that you selected which appears on your Certificate of Insurance.
- In the case of agents’ cancellation fees, we will not pay more than the limit outlined in the Schedule of benefits.
- We will not pay for any pre-paid snow sports arrangements unless you have purchased the Snow sports cover option and it is shown on your Certificate of Insurance.
- You decline a reasonable alternative service or compensation offered by a carrier or other travel service provider.
What should I do if my flight is delayed or cancelled?
- Death, sudden serious illness or serious injury to you, a member of your travelling party or a close relative,
- Severe weather, natural disaster, riot, strike, civil insurrection, or hijacking
- Your passport, travel documents or credit cards are stolen, accidentally lost or damaged
- A member of your travelling party is summoned to jury duty or to give evidence in a court of law
We don’t consider pregnancy to be an existing medical condition.
If you’re pregnant at the time you buy your policy, or become pregnant afterwards, you’ll have cover for any event that arises from your pregnancy, provided that the event that causes your claim is covered by this policy and is a pregnancy-related illness. We can only cover you up until the end of the 26th week of your pregnancy.
Am I covered for cruising?
Managing your policy
If your travel plans have changed, it’s possible to amend, extend, or cancel your travel insurance policy. This can be done via your online account or by contacting us so we can check your policy and make any changes available.
For more information check out our article - Cancelling and amending your policyClaims
- Make a new claim by logging in to your existing account or create an account
- Tell us what happened and the expenses you're claiming.
- Check your email for relevant supporting documents to upload.
- Submit your claim and our team will be in contact.
Emergency Assistance
If you need urgent assistance while travelling, the nib EA team can help you 24 hours, seven days a week. Call our EA team when you or someone on your policy:
- Suffers a sudden illness or serious injury
- Has an accident
- Are hospitalised
- Are treated as an outpatient
- Get stuck overseas or are injured by severe weather or a natural disaster event
Our contact details are:
Outside of Australia: +61 3 8523 2800
Within Australia: 1300 555 019
Email: travelassist@nib.com.au
When you call our Emergency Assistance team, we want to help you as quickly as possible, so please have the following information ready:
- Your nib Travel Insurance policy number
- The nature of your emergency
- The phone number you are calling from
- The names and contact details of any hospitals or doctors you have visited
If you experience an emergency while travelling overseas, you need to contact the Emergency Assistance team as soon as possible. Our experienced specialists can be contacted by telephone 24 hours a day, 7 days a week. You can find the contact details on our website and on your Certificate of Insurance. Always make sure you follow the EA team's advice, no matter how big or small the emergency may be. Once we have all the details of your situation, we will manage your case and determine the best options for your specific emergency.
Our contact details are:
Outside of Australia: +61 3 8523 2800
Within Australia: 1300 555 019
Email: travelassist@nib.com.au
If you’re the victim of a theft, mugging or your belongings are lost or vandalised, notify the local police, transport provider, hotel, tour guide or other authority as soon as possible after becoming aware of the loss or damage. Remember to keep evidence confirming the incident, such as documentation about the loss or damage. As always, contact the 24/7 Emergency Assistance team when you need urgent help.
Our contact details are:
Outside of Australia: +61 3 8523 2800
Within Australia: 1300 555 019
Email: travelassist@nib.com.au
Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.
The Check In
Check in to our resource hub to learn about what our travel insurance covers and articles to help you travel well on your trip.
![two travellers walking while smiling with a backpack]( https://media.nibtravelinsurance.com.au/images/nib-the-checkin-tile.jpg)