If your policy number starts with NIB (eg. NIB00212345678) you have the option of claiming online or downloading a claim form to submit via email.
To submit a claim online simply follow the below instructions:
1. Make a new claim by logging in to your existing account or create an account.
2. Tell us what happened and the expenses you're claiming.
3. Check your email for relevant supporting documents to upload.
4. Submit you're claim and we'll contact you within 10 business days.
For all other policies please contact us for a claim form.
We want to make sure you have a good claims experience, so before you get started, check out the below considerations. If in doubt, our claims team are ready and waiting to help you once you submit your claim.
Need help with your claim?
If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number starts with just 2 letters, the team listed below will be able to help you.
1300 657 157
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8006