Depending on when you bought your policy and the policy number on your certificate of insurance, you will need to follow the instructions below.
If your policy number starts with NIB you have the option of claiming online or by downloading a claim form to submit via email.
We want to make sure you have a good claims experience, so before you get started, check out the below considerations. If in doubt, our claims team are ready and waiting to help you once you submit your claim.
If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number starts with just 2 letters, the team listed below will be able to help you.
1300 657 157
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8006