How to make a Claim

Getting started:

We’d like to process your claim as quickly as possible. It’s important that you complete all the relevant sections of the form with as much detail as you can.

Download claim form
Purchased your policy before 10 Dec 2014?

If you have any queries about a claim related to a travel insurance policy purchased prior to 10 December 2014, please contact the claims department at:

Allianz Global Assistance on 1300 725 154.

Sending us your claim

  1. 1. Please fill out the claim form and check through your form thoroughly before submitting. Please provide as much information as you can. The fastest way to submit a claim is by email.

  2. Prepare your documents and send your completed claim form together with original supporting documents. Remember to keep a copy for your records.

    • Scan or photograph all pages of your claim form
    • Scan or photograph all supporting documents
    • Attach your claim form, photographs and supporting documents (max file size 10Mb) to an email with your policy number as the subject
  3. Where to send your claim:

Need help? Contact the claims team.

Email Phone
  • 1300 625 229 within Australia
  • +61 2 8263 0487 overseas

5 tips to better claims

  1. Complete the form electronically by typing into the fields. Hint: you may need to use Adobe reader.
  2. If you complete by hand, please write clearly.
  3. Make sure you sign the claim form.
  4. Make sure you send us all of your supporting documents.
  5. If in doubt, tell us more not less.
  6. If posting your claim, take copies of everything for your records and send it via registered post so you can track your delivery.