We're in the process of transitioning to an improved claims process for all our customers. Depending on when you bought your policy and the policy number on your certificate of insurance, you will need to follow the appropriate link below.
If your policy number starts with NIB you'll need to download a claims form and submit it to us via email.
Select this option and claim online if your policy begins with 2 letters.
We want to make sure you have a good claims experience, so before you get started, check out the below considerations. If in doubt, our claims team are ready and waiting to help you once you submit your claim.
Please note that we ask for any claims to be submitted within 30 days of returning home from your trip. Once you submit a claim, you can expect to hear from us within 10 working days.
You will need to submit the following 2 written reports with your claim:
You should try to obtain as much documentation as possible at the time of the event, as it can be difficult to obtain some documents once you return to Australia.
If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number starts with just 2 letters, the team listed below will be able to help you.
1300 657 157
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8006