Financial Hardship

Date Published: 27/05/2024

Customers experiencing Financial Hardship

If you are experiencing difficulty meeting your financial obligations, please let us know by contacting us so that we discuss your situation and explore the following support options that may be available:

  1. Fast-tracking your claim where you have an urgent financial need
  2. Assist you nominate a representative who will be able to act on your behalf
  3. Temporarily placing on hold any recoveries by us
  4. At our discretion, consider your request where you ask us to release, discharge, or waive a debt or obligation
  5. Delay the date on which payments to us must be made
  6. Allow you to pay us in instalments
  7. At our discretion, consider whether we will accept a reduced lump sum amount
  8. Delaying one or more instalment payment for an agreed period
  9. Deducting the excess from the claim amount we pay you