24hr Worldwide Emergency Assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

Outside of Australia: +61 3 8523 2800

Within Australia: 1300 555 019

Email: travelassist@nib.com.au

Ways we can help

Our Emergency Assistance team can help with all sorts of medical problems, including locating nearest medical facilities, arranging a traveller’s repatriation home if necessary and keeping travellers in touch with their family members.

Medical support overseas

Medical evacuation

Keeping you in touch

When you lose your travel docs

When can we help?

Call our EA team when you or someone on your policy:

  • Suffers a sudden illness or serious injury
  • Has an accident
  • Are hospitalised
  • Are treated as an outpatient
  • Gets stuck overseas or injured by severe weather or a natural disaster event
Have the following info ready

So that we can help you as quickly as possible, when you call our Emergency assistance team please have the following information at hand:

  • Your nib Travel Insurance policy number
  • The nature of your emergency
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited