If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical. We're in the process of improving our Emergency Assistance for all our customers. Depending on when you bought your policy and the policy number on your Certificate Of Insurance, you will need to call the appropriate number below.
Does your policy start with NIB?
If your policy number starts with NIB you can contact our team 24/7 on the numbers below. To avoid call costs, call using reverse charge via the local operator.
Our Emergency Assistance team can help with all sorts of medical problems, including locating nearest medical facilities and even arranging a traveller’s repatriation home if necessary. We can also assist with locating nearest embassies and consulates, as well as keeping travellers in touch with their family members.
Medical support overseas
Keeping you in touch
When you lose your travel docs
When we can help
Call our EA team when you or someone on your policy:
Suffers a sudden illness or serious injury
Has an accident
Are treated as an outpatient
Gets stuck overseas or injured by severe weather or a natural disaster event
Lose your passport
Have the following info ready:
So that we can help you as quickly as possible, when you call our Emergency assistance team please have the following information at hand:
Your nib Travel Insurance policy number
The nature of your emergency
The phone number of where you are
The names and contact details of any hospitals or doctors you have visited