Emergency Assistance

We're here to support you 24/7

For 24hr Worldwide emergency assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
We're in the process of improving our Emergency Assistance for all our customers. Depending on when you bought your policy and the policy number on your Certificate Of Insurance, you will need to call the appropriate number below.

Does your policy start with NIB?

eg. NIBAUS12345678
If your policy number starts with NIB you can contact our team 24/7 on the numbers below. To avoid call costs, call using reverse charge via the local operator.

By Phone:
+61 2 9234 3170
+61 2 8256 1570

By email:

Does your policy start with something else?

eg. TI3012345678-00
Contact our team 24/7 on the numbers below if your policy does not begin with NIB.

By Phone:
1300 555 019 within Australia
+61 3 8523 2800 outside of Australia

By email:

Ways we can help

Our Emergency Assistance team can help with all sorts of medical problems, including locating nearest medical facilities and even arranging a traveller’s repatriation home if necessary. We can also assist with locating nearest embassies and consulates, as well as keeping travellers in touch with their family members.

Medical support overseas

Medical evacuation

Keeping you in touch

When you lose your travel docs

When we can help

Call our EA team when you or someone on your policy:

  • Suffers a sudden illness or serious injury
  • Has an accident
  • Are hospitalised
  • Are treated as an outpatient
  • Gets stuck overseas or injured by severe weather or a natural disaster event
  • Lose your passport

Have the following info ready:

So that we can help you as quickly as possible, when you call our Emergency assistance team please have the following information at hand:

  • Your nib Travel Insurance policy number
  • The nature of your emergency
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited