If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical. We're in the process of improving our Emergency Assistance for all our customers. Depending on when you bought your policy and the policy number on your Certificate Of Insurance, you will need to call the appropriate number below.
Our Emergency Assistance team can help with all sorts of medical problems, including locating nearest medical facilities and even arranging a traveller’s repatriation home if necessary. We can also assist with locating nearest embassies and consulates, as well as keeping travellers in touch with their family members.
Call our EA team when you or someone on your policy:
So that we can help you as quickly as possible, when you call our Emergency assistance team please have the following information at hand: