Am I covered if I need to cancel or reschedule my trip?

If an unexpected event causes you to cancel or re-arrange your trip, your policy may cover cancellation or rescheduling fees for certain insured events.

What’s covered?

If your trip is cancelled due to an insured event, cancellation expenses may pay for the value of unused, non-refundable expenses that you’ve already paid for your travel arrangements, including activities, tours and accommodation.

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What is an Insured Event?

We cover a number insured events for cancellation, including:

How much am I covered for?

The most we will pay for all people on your policy combined, per trip, is specified in the Cancellation - chosen limit benefit, shown on your Certificate Of Insurance.

When am I covered?

What do I do if I need to cancel or reschedule my travel? 

Before you cancel or change your travel plans, you must contact your travel providers to try to minimise your expenses and request any refunds or rescheduling assistance. 

When making a claim you’ll need to provide;

To support any claim be sure to: 

What’s not covered

There are some things we won’t cover in the event of cancellation, including, but not limited to:

Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.