Need help with your claim?
If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.
Customer Enquiries
For general enquiries, or if you need help in purchasing or extending a policy, feel free to reach out to our customer service team
Within Australia: 1300 410 272
Outside of Australia: +61 2 9234 3193
Email: travel@nib.com.au
24hr Worldwide Emergency Assistance
If you need urgent help with an emergency while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
Outside of Australia: +61 3 8523 2800
Within Australia: 1300 555 019
Email: travelassist@nib.com.au
For more information visit our nib International Assistance page.