Contact Us

For all travel insurance enquiries and assistance

General Enquiries

Phone: 1300 410 272
Email: travel@nib.com.au



Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):

Does your policy number start with 'NIB'?

If your policy number begins with NIB our team listed below will be best placed to help you.

By email: travelclaims@nib.com.au

By Phone:
1300 625 229 (within Australia)
+61 2 8263 0487 (from overseas)

By Mail:
nib Travel Claims Department
PO Box A975,
Sydney NSW 1235
Australia

Does your policy start with something else?

If your policy number starts with just 2 letters, the team listed below will be able to help you.

By email:
travel-claims@nib.com.au

By Phone:
1300 555 017 (within Australia)
+61 3 8523 2777 (from overseas)

By Fax:
1300 657 157

By Mail
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8008
Australia



For 24hr Worldwide emergency assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
We're in the process of improving our Emergency Assistance for all our customers. Depending on when you bought your policy and the policy number on your Certificate Of Insurance, you will need to call the appropriate number below.
For information visit nibtravelinsurance.com.au/emergencies

Does your policy start with NIB?

eg. NIBAUS12345678
If your policy number starts with NIB you can contact our team 24/7 on the numbers below. To avoid call costs, call using reverse charge via the local operator.

By Phone:
+61 2 9234 3170
+61 2 8256 1570

By email:
travelassist@nib.com.au

Does your policy start with something else?

eg. TI3012345678-00
Contact our team 24/7 on the numbers below if your policy does not begin with NIB.

By Phone:
1300 555 019 (within Australia)
+61 3 8523 2800 (from overseas)

By email:
travel-assist@nib.com.au