Contact us

Contact Us

Contact our teams below for all travel insurance enquiries and assistance

  • Important Information: Coronavirus (COVID-19) continues to impact many travellers around the world. Before you buy, read the travel advice and check for restrictions at your destination(s) as these may impact cover, or your ability to travel. See our travel insurance alerts for more information.

Customer Enquiries

For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our customer service team

Within Australia: 1300 410 272

Outside of Australia: +61 2 9234 3193


Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.
Contact our claims teams

For 24hr Worldwide Emergency Assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

Outside of Australia: +61 3 8523 2800

Within Australia: 1300 555 019


For more information visit our nib International Assistance page.
Learn More