Travel alert
Before your trip, check for current travel alerts for your destination (incl. Israel or Palestine) – and view the government advice.

Need help with your claim?

If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.

Customer Enquiries

For general enquiries, or if you need help in purchasing or extending a policy, feel free to reach out to our customer service team

Within Australia: 1300 410 272

Outside of Australia: +61 2 9234 3193


24hr Worldwide Emergency Assistance

If you need urgent help with an emergency while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

Outside of Australia: +61 3 8523 2800

Within Australia: 1300 555 019


For more information visit our nib International Assistance page.