If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number begins with NIB our team listed below will be best placed to help you.
By email: travelclaims@nib.com.au
By Phone:
1300 625 229 (within Australia)
+61 2 8263 0487 (from overseas)
By Mail:
nib Travel Claims Department
PO Box A975,
Sydney NSW 1235
Australia
If your policy number starts with just 2 letters, the team listed below will be able to help you.
By email:
travel-claims@nib.com.au
By Phone:
1300 555 017 (within Australia)
+61 3 8523 2777 (from overseas)
By Fax:
1300 657 157
By Mail
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8008
Australia
If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
We're in the process of improving our Emergency Assistance for all our customers. Depending on when you bought your policy and the policy number on your Certificate Of Insurance, you will need to call the appropriate number below.
For information visit nibtravelinsurance.com.au/emergencies
By Phone:
+61 2 9234 3170
+61 2 8256 1570
By email:
travelassist@nib.com.au
By Phone:
1300 555 019 (within Australia)
+61 3 8523 2800 (from overseas)
By email:
travel-assist@nib.com.au