Help Centre

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Buying Travel Insurance

Want to buy travel insurance with nib? Find the answers to all your questions about buying travel insurance here.

Managing your policy

Already have a policy with nib? Check our frequently asked questions about updating or managing your policy.


If you need to make a travel insurance claim we're here to help. Find the frequently asked questions about claims here.

Emergency Assistance

If you find yourself in an emergency while on your travels, the nib Emergency Assistance team is here to help. The team can provide guidance and assist you with medical and non-medical related enquiries.

Need to make a claim?

Visit our travel claims hub for information on how to make a claim.

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Customer Enquiries

For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our customer service team

Within Australia: 1300 410 272

Outside of Australia: +61 2 9234 3193


24hr Worldwide Emergency Assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

Outside of Australia: +61 3 8523 2800

Within Australia: 1300 555 019


For more information visit our nib International Assistance page.