This Brand Toolkit is issued on 21 September 2021 and comes into effect from 5 October 2021.
Part of the nib group, nib Travel is one of Australia's largest providers and global distributors of travel insurance. nib Travel operates a family of travel insurance brands including nib Travel Insurance.
nib is a trusted travel insurance provider partnering with businesses and travel agents across Australia. Together with our expert network of travel insurance partners we help to empower travellers to make the right choices when buying travel insurance.
Our purpose is to support better health and wellbeing for travel adventures, not only when planning the trip but while overseas: with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.
Here you'll find approved content and marketing materials relating to our new product which offers some cover for Coronavirus related events.
We understand your customers' need for cover and the increased interest in our new product, so we've created some approved content for you to use on your website, in newsletters or other marketing materials.
Partners publishing any of the below content must display the "Travel Alert" prominently in a call out box.
Please note that any copy on your website that differs to the below and relates to the sale of nib travel insurance products requires our written approval before being published.
our policies provide cover for some coronavirus related events. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the Government has issued a 'Do Not Travel' warning for your destination, or failure to follow advice from official bodies. See the PDS for details. Your ability to travel may be affected by travel restrictions. Check the latest government advice and our travel insurance alerts.
Coronavirus has changed travel for everyone and even though you might be ready to hit the road (or sky), when it comes to travel insurance, it’s more important than ever to know exactly what you are and aren’t covered for before you go.
Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.
As much as we’d love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.
Overseas Medical Benefit: If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses.
Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if we decide it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia.
Coronavirus Travel Costs: nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.
What do I do if I get Coronavirus (COVID-19) before my trip?
What do I do if I get Coronavirus (COVID-19) on my trip?
If I need medical treatment overseas, will you only pay up to $2,500?
Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract Coronavirus (COVID-19) and it’s not related to an ‘existing medical condition’ (as defined in the PDS), then coverage is offered up to the Medical benefit limit. Just make sure you contact nib’s Emergency Assistance team so they can help.
The Coronavirus Travel Costs benefit (for other non-medical coronavirus related events, where included on the plan you have selected) has a limit of $2,500 limit for a single policy (and $5,000 for a family policy); this is separate to the benefit limit available for medical expenses incurred overseas.
Need to make a claim?
Sorry to hear your trip didn’t go as planned. At least making a claim is a simple process. Get started here.
Strategically placed banners on your website, or in email newsletters, are great for grabbing attention. We’ve created the below ads in a couple of standard sizes (MREC and Leaderboard) for you to use.
Can be viewed and embedded from https://vimeo.com/497126602/11b9ba2fb1 although this link should not be shared externally with customers.
It's important that we keep our branding consistent to maintain our strong and trustworthy reputation with your customers. To ensure quality control we ask that you please adhere to these guidelines provided and submit any materials referencing nib for approval.
Please contact your Industry Account Manager to request approval.
Industry Account Manager, (QLD, NSW, ACT, TAS)
0408 120 222
Industry Account Manager, (WA, SA, NT, VIC)
0488 500 370