nib Travel Insurance

nib Partner Brand Toolkit

Here you'll find approved copy, logos and banners to help you update your website and marketing materials

This Brand Toolkit is issued on 21 September 2021 and comes into effect from 5 October 2021.

Content (for Distributors, Authorised Representatives, Licensees - not for Affiliates or Referrers)

Who we are

Part of the nib group, nib Travel is one of Australia's largest providers and global distributors of travel insurance. nib Travel operates a family of travel insurance brands including nib Travel Insurance.

nib is a trusted travel insurance provider partnering with businesses and travel agents across Australia. Together with our expert network of travel insurance partners we help to empower travellers to make the right choices when buying travel insurance.

Our purpose is to support better health and wellbeing for travel adventures, not only when planning the trip but while overseas: with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.

Content


Educating your travellers on the importance of purchasing travel insurance is important, so we’ve created some approved copy for you to use on your website, in newsletters or other marketing materials. Please note that any other copy on your website that relates to the sale of our travel insurance product requires our written approval before being published.

nib travel insurance – for today's travellers.
nib understands the importance of helping people access insurance products and services suitable for every travel adventure; from planning and experiencing, to returning home safely.

You can choose the plan that you think best suits the kind of holiday you’re taking and the level of cover you need - from basic cover through to comprehensive, multi-trip, domestic and international plans.

nib can provide cover for many things that could go wrong when you travel, including:

  • Having your trip or flights cancelled
  • Accidental lost luggage or having it stolen
  • Suffering a medical or dental emergency overseas
  • Getting sick or injured overseas, even when playing amateur sports, and more

nib travel insurance also includes automatic cover for a range of existing medical conditions and the ability to apply to cover some other conditions for an additional premium (which may be significant) and increased excess.

Easy online medical screenings


If you have an existing medical condition that is not automatically covered by your plan, you may be able to apply to have it covered for an additional premium (which may be significant) and increased excess.
You’ll be asked to complete a medical screening which can be done quickly and easily online, in-store with your partner or over the phone with a member of our helpful nib customer service team.

24/7 Emergency medical support


Our 24/7 Emergency Assistance team provides emergency assistance for our customers worldwide. Our experienced specialists can be contacted by telephone 24 hours a day, 7 days a week to help you in the event of an emergency and to liaise on your behalf with our in-house medical team.

Phone: 1300 555 019 (within Australia)
Phone: +61 3 8523 2800 (outside of Australia)
Email: [email protected]

Simple, fast online claims


If you ever need to make a claim, you can do it online anywhere, anytime. And we'll work to assess it as quickly as possible.

Phone: 1300 353 176 (within Australia)
Phone: +61 2 7202 0508 (outside of Australia)
Email: [email protected]

Coronavirus

Here you'll find approved content and marketing materials relating to our new product which offers some cover for Coronavirus related events.

Content

We understand your customers' need for cover and the increased interest in our new product, so we've created some approved content for you to use on your website, in newsletters or other marketing materials.

Partners publishing any of the below content must display the "Travel Alert" prominently in a call out box.

Please note that any copy on your website that differs to the below and relates to the sale of nib travel insurance products requires our written approval before being published.

Travel Alert/Important Information

our policies provide cover for some coronavirus related events. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the Government has issued a 'Do Not Travel' warning for your destination, or failure to follow advice from official bodies. See the PDS for details. Your ability to travel may be affected by travel restrictions. Check the latest government advice and our travel insurance alerts.


Coronavirus has changed travel for everyone and even though you might be ready to hit the road (or sky), when it comes to travel insurance, it’s more important than ever to know exactly what you are and aren’t covered for before you go.


Is any coronavirus cover available on travel insurance plans and what are the benefits?

Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary.

As much as we’d love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.

Overseas Medical Benefit: If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses.

Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if we decide it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia.

Coronavirus Travel Costs: nib’s Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.


Frequently Asked Questions

What do I do if I get Coronavirus (COVID-19) before my trip?

  • Isolate! And seek appropriate medical attention.
  • Don’t delay the cancellation of your plans. If you know you need to cancel, contact your providers as soon as possible to maximise the opportunity of refunds from your providers.
  • Depending on the plan you have chosen, you may be able to make a claim for non-refundable travel costs under the Coronavirus Travel Costs section of the plan up to the benefit limit.

What do I do if I get Coronavirus (COVID-19) on my trip?

  • Contact nib’s Emergency Assistance team. Utilising a global network of medical providers, the team can connect you with local medical facilities. They can also assist by getting in contact with friends and family where needed.
  • Always keep receipts for any payments you make and wherever possible, request written reports from providers or local authorities.
  • Follow travel and health advice – different countries have different rules. What’s ok in Australia may not be ok in the countries you visit.
  • Our International plans include emergency overseas medical cover if you contract coronavirus while travelling.

If I need medical treatment overseas, will you only pay up to $2,500?

Rest assured that if you incur medical expenses overseas for an event covered under the policy, including if you contract Coronavirus (COVID-19) and it’s not related to an ‘existing medical condition’ (as defined in the PDS), then coverage is offered up to the Medical benefit limit. Just make sure you contact nib’s Emergency Assistance team so they can help.

The Coronavirus Travel Costs benefit (for other non-medical coronavirus related events, where included on the plan you have selected) has a limit of $2,500 limit for a single policy (and $5,000 for a family policy); this is separate to the benefit limit available for medical expenses incurred overseas.

Need to make a claim?

Sorry to hear your trip didn’t go as planned. At least making a claim is a simple process. Get started here.

Disclosures


Please use the relevant disclosure below depending on your authorisation level noted in your agreement, which will also include more information on when these disclosures are required.

Distributors:


nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461. [Entity Name], ABN [Number] is a distributor of nib and receives a commission for nib products purchased through [Entity Name]. [Entity Name] and acts an an agent for nib and not as your agent. [Entity Name] cannot give advice about nib products, and any factual information provided is not intended to imply a recommendation or opinion about nib products. Before you buy, please read the Product Disclosure Statement, Financial Services Guide and Target Market Determination available from us. If you have a complaint about a nib product, see the Product Disclosure Statement for the complaints process. This insurance is underwritten by certain underwriters at Lloyd's.


Authorised Representatives:


[entity name], ABN [number], AR [number] is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by certain underwriters at Lloyd's.


Licensee:


[Entity Name], ABN [Number] arranges this travel insurance as a distributor of nib Travel Services (Australia) Pty Ltd (nib) ABN 81 115 932 173, AFSL 308461. [Entity Name] is not authorised to give you any advice about the insurance on behalf of nib, and is paid a commission by nib which is calculated as a percentage of the gross premium when you buy a travel insurance policy. Any advice provided to you is under the AFS Licence of [Entity Name], is general in nature, and does not consider your needs, finances or objectives. Before deciding to purchase this product, please read the Product Disclosure Statement, Financial Services Guide and Target Market Determination available from us. If you are unhappy with the services provided by the insurer or nib, please contact nib's customer relations team whose contact details can be found in the Financial Services Guide part of the Product Disclosure Statement. This insurance is underwritten by certain underwriters at Lloyd's.

Product content (for Distributors, Authorised Representatives, Licensees - not for Affiliates or Referrers)


If you would like to include more detailed product content on your website, please download the relevant document below.

Non-Express Partners (PDF)
Express Partners (PDF)
Our Logo
The nib logo is our most recognisable brand asset. It can be used wherever you advertise nib travel insurance in your day-to-day operations, including marketing materials, in-store, on your website and social media, in emails and so on – provided it is used with copy approved by nib.

Appearance: The nib logo always appears on a white or green background. It must never be reversed out of any other images or colour.

Size: The logo should never be displayed smaller than 15mm wide for print, or 42px wide for digital.

Exclusion Zone: Always honour the clear area around the nib text within the logo. Text or imagery must never encroach on this area.

nib logos
Download for Print
Use this logo pack for any printed materials.
Examples: Brochures, flyers, magazine/newspaper.
File formats supplied are: eps, jpg and pdf.
Download for Screen
Use this logo pack for any display on screen.
Examples: Plasmas, email, web and TV.
File formats supplied are: svg, jpg and png.

Digital Banners (for all partners)

Strategically placed banners on your website, or in email newsletters, are great for grabbing attention. We’ve created the below ads in a couple of standard sizes (MREC and Leaderboard) for you to use.





DOWNLOAD BANNERS

Social Media Assets

We’ve made it easier for you to communicate with your customers across your social platforms by creating several Facebook tiles you can use.



DOWNLOAD SOCIAL ASSETS


Coronavirus-related Cover Video

Can be viewed and embedded from https://vimeo.com/497126602/11b9ba2fb1 although this link should not be shared externally with customers.

Approvals (for all partners)

It's important that we keep our branding consistent to maintain our strong and trustworthy reputation with your customers. To ensure quality control we ask that you please adhere to these guidelines provided and submit any materials referencing nib for approval.

Please contact your Industry Account Manager to request approval.

VIEW CONTACT DETAILS

Contact Us


For approvals and support please feel free to get in touch with us at [email protected]

Industry Account Managers


For travel agents needing support or approvals please get in touch with the Industry Account Manager in your area.

Allison Tickle
Industry Account Manager, (QLD, NSW, ACT, TAS)
0408 120 222
[email protected]

Deb Evans
Industry Account Manager, (WA, SA, NT, VIC)
0488 500 370
[email protected]

Partnerships Team


For all other partners requiring support please contact our Partnerships Team.

Lillian Dwyer
Partnerships Account Manager
0448 101 044
[email protected]