24/7 Emergency Assistance While Travelling

We're here to help with our 24/7 Emergency Assistance team

With travel not always going to plan, it's good to know nib has 24/7 support on hand to assist you when you need it most.

Supporting your travels, when things go wrong, with...

Medical assistance and support

From navigating language barriers and finding the nearest doctor and arranging medical transport, all with regular check-ins, we can offer support every step of the way.

Payments direct to providers

We can help pay for treatment with our providers after receiving an initial medical report for assessment and our claims team confirm cover.

Coordinating travel plans

If travellers urgently need help to get home or adjust their travel plans, the team liaise with travel agents and other services to get them on their way; from booking a new flight and extending accommodation to medical repatriation home with a medical escort.

Support for relatives at home

We can help relieve stress for family members back home by keeping them in the loop as we work to keep you safe.

Speak to an expert

Our team of case managers, registered nurses and doctors operates 24 hours a day, 7 days a week, so travellers know they can speak to an expert anytime, no matter where they are.

A man taking a break from hiking, sitting against a tree and reading a kindle

A woman sitting at a desk looking at a phone

We've got the right connections

We have a network of providers globally, to ensure our travellers have access to the best available medical care in your location. Our team are here to coordinate care with overseas providers.

When should you contact Emergency Assistance?

We encourage our travellers to contact Emergency Assistance anytime they need assistance or guidance for an emergency situation.

24hr Worldwide Emergency Assistance

Call (outside Australia): +61 3 8523 2800 (we accept reverse charges)

Call (inside Australia): 1300 555 019

Email: travelassist@nib.com.au