Emergency Assistance

Yes, you're in the right place. We're proud to announce that QBE Travel is now officially a part of the nib Group. Welcome. We're here to support you 24/7.

For 24hr Worldwide emergency assistance

If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical. Our team is available and ready to help 24 hours per day, 7 days per week.

1300 555 019 (phone within Australia)
+61 3 8523 2800 (phone outside of Australia)

[email protected]

Ways we can help

Our Emergency Assistance team can help with all sorts of medical problems, including locating nearest medical facilities and even arranging a traveller’s repatriation home if necessary. We can also assist with locating nearest embassies and consulates, as well as keeping travellers in touch with their family members.

Medical support overseas

Medical evacuation

Keeping you in touch

When you lose your travel docs

When we can help

Call our EA team when you or someone on your policy:

  • Suffers a sudden illness or serious injury
  • Has an accident
  • Are hospitalised
  • Are treated as an outpatient
  • Gets stuck overseas or injured by a severe weather or natural disaster event
  • Lose your passport
  • Or if you unexpectedly need to return home due to an emergency

Have the following info ready:

So that we can help you as quickly as possible, when you call our Emergency assistance team please have the following information at hand:

  • Your nib Travel Insurance policy number
  • The nature of your emergency
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited