With travel not always going to plan, it's good to know nib has 24/7 support on hand to assist you when you need it most.
Medical assistance and support
From navigating language barriers and finding the nearest doctor and arranging medical transport, all with regular check-ins, we can offer support every step of the way.
Payments direct to providers
We can help pay for treatment with our providers after receiving an initial medical report for assessment and receiving confirmation of cover.
Coordinating travel plans
If travellers urgently need help to get home or adjust their travel plans, the team liaise with travel agents and other services to get them on their way; from booking a new flight and extending accommodation to medical repatriation home with a medical escort.
Support for relatives at home
We can help relieve stress for family members back home by keeping them in the loop as we work to keep you safe.
Our team of case managers, registered nurses and doctors operates 24 hours a day, 7 days a week, so travellers know they can speak to an expert anytime, no matter where they are.
We have a network of providers globally, to ensure our travellers have access to the best available medical care in your location. Our team are here to coordinate care with overseas providers.
We encourage our travellers to contact Emergency Assistance anytime they need assistance or guidance, whether medical or non-medical.