nib Travel recognises that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.
To help, we are offering eligible travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
If you’ve already been in touch with us, you don’t have to reapply!
If you haven't been in touch with us already, to apply, please fill in this request form. Eligible customers will be sent a confirmation of their credit.
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2022 to receive a refund on the original unused policy.
Customers with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021.
This credit offer is available to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.