Note: Cover offered by travel insurance policies issued and managed by nib Travel Services (Australia) Pty Ltd varies, and policies purchased may contain exclusions relating to a contagious disease, epidemic or pandemic, to a government prohibition or regulation, or to government advice against travel to a destination. Please read your policy wording for the full policy terms, conditions, limitations and exclusions.
If your travel plans are affected
Contact your airline, cruise or tour operator to check if tourist services are affected.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more details, or contact our Customer Service Centre
to discuss your plans before making any changes.
Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.
In the event of a claim covered by your policy, you must do everything reasonable you can to minimise and reduce the cost of the claim, and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim
, please complete the claim form, and if you need help doing this, contact us.