Effective Date: 31 August 2022
Version: NIBITTMD-0822
Effective Date: 31 August 2022
Version: NIBITTMD-0822
This Target Market Determination (TMD) applies to the product(s) set out in Section 6 and identifies who this travel insurance is designed for. Customers can use this TMD to decide if the insurance product meets their objectives, financial situation and needs. It also outlines the conditions of distribution of this insurance.
The benefits and cover offered by this insurance depend on the plan and options selected. Information contained in this TMD does not constitute personal advice. Customers must assess the cover offered to determine if it is suitable for their circumstances.
This is suitable for customers who: | This is not suitable for customers who: |
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Meet the following eligibility criteria:
Have the following objectives that are met by the key attributes of this product:
Whose financial situation is consistent with the following:
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This is suitable for customers who: | This is not suitable for customers who: |
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Meet the following eligibility criteria:
Have the following objectives that are met by the key attributes of this product:
Whose financial situation is consistent with the following:
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This is suitable for customers who: | This is not suitable for customers who: |
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Meet the following eligibility criteria:
Have the following objectives that are met by the key attributes of this product:
Whose financial situation is consistent with the following:
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Subject to the distribution conditions listed in 3.2, the products outlined in Section 6 must only be issued:
Online, via the application system provided by us;
In person or over the phone, via:
the nib Partner Portal; or
nib customer service console.
Application systems must:
Provide a level of detail necessary to appropriately inform customers of the key attributes of the product;
Capture information including:
a customer’s destination;
travel dates;
names of all persons to be insured;
age;
Australian residency; and
screening of medical conditions that are not automatically covered by the policy, where applicable;
Include controls to prevent a policy being issued where there is indication that the customer is not within the target market set out in Section 2;
Record a customer’s express confirmation that they understand and agree to our terms and conditions, including our Privacy Policy;
Prominently display and provide access to:
the Combined Financial Services Guide and Product Disclosure Statement;
banners and alerts as required by us;
Disclose applicable information including disclaimers as required;
Issue the required documentation in a manner that complies with regulation; and
Have a user interface and any related system integrations that have been confirmed to be secure with appropriate security testing and that has been:
developed by us; and
reviewed and approved by us
Policies must only be issued in person or over the phone where the distribution partners acting on our behalf:
Uses the online application system provided by us; and
Has undertaken and passed the training required by us;
Uses any scripting provided by us, reads out all terms and conditions, and obtains the customer’s express agreement, including their consent to our privacy policy;
Provides relevant factual information regarding the travel insurance product that is complete and correct.
General advice may only be provided by a representative acting on our behalf where they are appropriately qualified and expressly authorised by us to do so.
All marketing and advertising related to the product(s) described in this TMD must adhe