The Coronavirus (COVID-19) pandemic has halted travel and flights for many travelers around the world. These answers address our most common queries and may help you.
If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number starts with just 2 letters, the team listed below will be able to help you.
1300 657 157
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8006