The Coronavirus (COVID-19) pandemic has halted travel and flights for many travelers around the world. These answers address our most common queries and may help you.
If you need help in making a claim or would like to follow up on the status of a claim please contact our claims team using the relevant details below. (Please note, if you are following up on a claim you recently submitted, it can take up to 10 working days from the time your claim was received before you can expect a reply):
If your policy number begins with NIB our team listed below will be best placed to help you.
By email:
[email protected]
By Phone:
1300 353 176 (within Australia)
+61 2 7202 0508 (from overseas)
By Mail:
nib Travel Claims Department
PO Box A975,
Sydney South,
NSW 1235
Australia
If your policy number starts with just 2 letters, the team listed below will be able to help you.
By email:
[email protected]
By Phone:
1300 555 017 (within Australia)
+61 3 8523 2777 (from overseas)
By Fax:
1300 657 157
By Mail:
nib Travel Claims Department
PO Box 12090,
Melbourne VIC 8006
Australia